Service Transition Manager - Luton up to £55,000

  • Job Reference: t6weyrf
  • Date Posted: 31 January 2018
  • Recruiter: Eutopia Solutions Ltd
  • Location: Luton, Bedfordshire
  • Salary: £50,000 to £55,000
  • Bonus/Benefits: Excellent Benefits
  • Sector: All Jobs
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Service Transition Manager - Luton up to £55,000

This is a great opportunity to join a team of delivery focused, innovative people dedicated to providing customers with an inspiring, exciting and memorable experience covering our client's entire operation; online presence, mobile platforms, retail network, contact centres, aircraft and ships

What We Are Looking For

  • Be accountable for Service Design and Transition activities for a portfolio of IT services within the business
    * Define and be responsible for designing fit for purpose end-to-end service models, aligned to best practice (ITIL & SIAM)
    * Ensure service solutions are operable, recoverable and maintainable by service operations and are transitioned into the operational service
    * Act as the single point of contact for the projects into operations and coordinate all transition activities
    * Help the projects to successfully transition the service by clearly defining the Operations Acceptance Criteria from the start and guiding the projects to meet them
    * Protect Operations / Production in ensuring existing services are not impacted adversely by the project releases.
    * Ensure early engagement into projects and drive collaboration between different teams and Operations SMEs including third party suppliers
    * Work with the IT Release Manager and Change Manager to ensure that transition and implementation plans fit into the overall release calendars
    * Negotiate appropriate warranty support arrangements with Projects that is acceptable to Operations.
    * Act as Subject Matter Expert for the Service Transition Process, providing support and guidance to projects to achieve successful transition of services into Production
    * Build and maintain relationships with Project & Programme Managers, and Service Operations to influence their decisions regarding the approach to the implementation of new/changed services
    * Work collaboratively with Architecture to ensure that services are operable and supportable in production
    * Work with Product Owners to ensure expectations of service levels are appropriately set and managed with end users
    * In conjunction with the Service Manager, review and improve the Service Transition process and associated deliverables
    * Quality assure SI Partner's Service Transition activities and deliverables
    * Publish and maintain a Service Transition Readiness Report for each project
    * Co-ordinate Design Walkthroughs, Service Readiness dress rehearsals, and Operational Acceptance Criteria
    * To be responsible for informing IT Operations of expected SLAs for the solution to ensure the Division's Service Catalogue is accurately updated
    * Present projects at appropriate forums to give a readiness status update, and gain agreement to Go Live from Service Operations stakeholders
    * To be accountable for ensuring any and all third party dependences for resolving groups are in place and effective
    * In conjunction with Release Management undertake Release assessments to aid optimal delivery of change
    * Responsible for Early Life Support management, ensuring entry/exit criteria defined, agreed and met
    * Responsible for the Post Implementation Review Process, ensuring lessons learnt are captured as improvement opportunities

    SPECIFIC QUALITIES:

    * Strong interpersonal skills, ability to negotiate and influence wide range of stakeholders.
    * Experience in transitioning large scale projects covering multiple internal teams and vendors, from development into support
    * Experience in designing end-to-end service and support models.
    * ITIL v3 certified
    * Very strong ITIL Service Transition process knowledge and experience
    * Bachelor's degree required, preferably in Information Systems, Information Technology, Computer Science, Engineering, or Business Administration. Advanced degree preferred.
    * Technology experience specifically within knowledge, change and release management.
    * Experience within a multi-vendor team structure.

Eutopia Solutions Ltd is acting as an Employment Agency in relation to this vacancy.