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Contact Centre Director (Consumer Sales) – Digital Learning in Higher Education!

  • Salary: £90000 - £110000
  • Location: Greater London
  • Job Type: Permanent / Full Time
  • Job Source: EU3-1492
  • Job Source: External
  • Industry: Sales & Account Management

Contact Centre Director (Consumer Sales)
Digital Learning in Higher Education!
 
£90-110k + 20% bonus
 
Central London (hybrid working)
 
Join a leader in the digital learning industry! I am working exclusively with a forward-thinking commercial company to hire a Contact Centre Director with experience of driving high performance in a direct to consumer / D2C / B2C digital sales environment. Ideally in higher education but this is not essential.
 
With a commitment to excellence and a passion for driving results (lead conversion, student enrolment & retention), I am seeking a Contact Centre Director to lead the dedicated sales team to new heights.
 
As the Contact Centre Director, you will be responsible for delivering results and improved performance through ensuring effective & efficient contact centre operations, leveraging of technology, automation and AI, being data-driven to inform decisions and collaborating across the business.
 
You will lead a team of sales & retention agents, providing guidance, motivation, and support to ensure targets are met and exceeded. This role requires a good understanding of selling digital services to consumers (ideally in the Higher Education space), organising & optimising Salesforce, and introducing technology, automation and sales tools to help convert leads into student/learner enrolments.
 
It would be great for the Contact Centre Director to have:

  • Proven track record of success in direct to consumer / D2C / B2C digital sales within a call centre / customer care / contact centre operations environment
  • Experience of utilising AI and automation tools such as chatbots, RPA, IVR, virtual agents, workforce management…….
  • Strong leadership skills with the ability to build, develop, lead, inspire and motivate a team
  • Familiarity with telephony / customer service / contact center / customer experience software and platforms
  • Experience in digital learning, education and/or higher education would be ideal but not essential

Why join as the Contact Centre Director:

  • Opportunity to lead a driven, eager to learn sales team in a fast-growing industry
  • Collaborative and innovative tech, AI & Data-driven work environment
  • Professional development opportunities to grow your career
  • Make a real impact on the success and growth of the company
  • Help learners fulfil their potential by upskilling

Think you fit the bill?