2nd line Service Desk Analyst – Law Firm

2nd line Service Desk Analyst – Law Firm
3 month contract – Manchester

We are working with an eminent Law Firm looking to engage someone to join their Manchester based Team. Ideally, we are looking to someone that has IT support experience within a similar Law Firm environment but experience of working within another professional services environment may be considered.
They offer a “first call resolution” where possible and there is a real focus on providing a comprehensive quality service to ensure user satisfaction.

You would be joining their support team on an interim basis, adopting a shift pattern of 08:00 to 18:00 Wednesday to Saturday. This condensed working week requirement is accounted for in the day rate offered.

This is an onsite requirement in central Manchester.
Duties would include:

• Providing remote first- and second-line support – applications and systems include O365, Windows 10, Adobe Acrobat, iManage, Litera Change Pro, Intapp Time (DTE) and others.
• As part of a Global team you will be handling escalations from Technology teams across other geographical locations and logging, tracking and managing support requests using ServiceNow.
• Providing remote access support, including VPN, VDI, and wireless connectivity.
• Supporting mobile collaboration tools, including BlackBerry Work apps.
• Troubleshooting and supporting end-user hardware, including desktops, laptops, printers, smartphones, multi-function devices, and Cisco phones.

Essential skills / experience:

• Experience in offering technical support within a Legal / Law or similar formal professional services environment
• Strong troubleshooting and problem-solving skills
• Confident in communicating with users at all levels and able to evidence excellent customer care skills

  
Apply now for immediate consideration