Process Improvement Specialist

Process Improvement Specialist – London (Hybrid, 3 days per week in office) – Professional Services Environment.

Our client is a leading global law firm operating across major financial centres and advising complex, high-profile clients on innovative and business-critical matters.

The Process Improvement Specialist will drive operational excellence by analysing and redesigning legal and business workflows, improving efficiency, and enabling technology-led change across the organisation. The role acts as a bridge between end users and technical teams, combining business analysis, process optimisation, stakeholder engagement, and change management to deliver measurable improvements in turnaround time, quality, and client outcomes.

Key responsibilities include mapping and improving current-state processes, defining KPIs and benefits tracking, supporting the rollout and adoption of technology solutions such as automation and AI-enabled tools, delivering training and coaching, facilitating workshops and stakeholder engagement sessions, supporting cross-functional transformation initiatives, and managing post-implementation reviews and continuous improvement activity.

Key responsibilities:

• Map, analyse and redesign current workflows to improve efficiency and effectiveness
• Use methodologies such as Lean Six Sigma and DMAIC
• Define KPIs and benefits tracking to measure improvement outcomes
• Support deployment and adoption of legal technology, automation and AI tools
• Develop training materials, user guides and provide coaching to end users
• Facilitate workshops, stakeholder sessions and feedback loops
• Support cross-functional transformation and continuous improvement initiatives
• Conduct post-implementation reviews and track ROI and impact
• Maintain process documentation and support resolution of user issues and enhancements

The role requires regular office attendance (minimum 3 days per week or as business needs require). Competitive salary based on experience, qualifications and location. The organisation is committed to equal opportunities and an inclusive working environment.